Privacy Policy

1. Introduction

SF&S is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect personal data submitted through this website or provided to us directly.

2. What Information We Collect

We may collect the following types of information:

• Name, email address, and phone number submitted via contact or quote forms
• Property location and type information provided in enquiries
• Message content submitted through website forms
• Technical data such as IP address, browser type, and device information collected by website analytics

3. How We Use Your Information

Information you provide is used to:

• Respond to your enquiry or quote request
• Communicate with you about your project or requirements
• Provide services you have requested
• Improve our website and services

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process personal data on the basis of legitimate interests when responding to enquiries, and on the basis of consent where explicitly provided. Where processing is necessary to fulfil a contract or take steps prior to entering a contract, we rely on that contractual necessity as our legal basis.

5. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal requirements. Enquiry data that does not lead to a service engagement will be retained for [placeholder period] before being deleted.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict certain types of processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

This website may use cookies to improve the user experience and collect anonymous usage data. [Placeholder: a detailed cookie policy will be added here once analytics tools are configured.] You can manage cookie preferences through your browser settings.

8. Third-Party Services

This website may use third-party tools such as analytics platforms. These tools may collect anonymised data as set out in their own privacy policies. We will update this section with specific tools once the site infrastructure is finalised.

9. Data Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, disclosure, or loss. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Contact

If you have any questions about this privacy policy or wish to exercise your rights, please contact us via the details on our Contact page.

11. Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available on this page, with the date of last update shown at the top.